Shipping policy
Shipping Policy
At Durr, we take care in every step — from the selection of pearls to the moment your jewelry arrives in your hands. Below you’ll find all the information you need regarding our shipping process.
1. Processing Time
- Orders are processed within 1–5 business days (excluding weekends and public holidays).
- Custom or made-to-order pieces may require additional time, as noted on the product page.
We’ll notify you once your order has shipped, along with tracking details.
2. Shipping Methods & Rates
We offer reliable and secure delivery options through trusted carriers.
- Standard Shipping: 1-3 Working days
• International shipping: 70 SAR flat rate
• Available to selected countries
3. Free Shipping
We offer complimentary shipping on all domestic orders
4. Delivery Timeframes
Delivery times vary by destination and carrier. While we make every effort to meet estimated timelines, delays due to customs or local carriers may occur and are outside our control.
5. Customs & Duties (International Orders)
International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase or shipping price.
6. Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your shipment at any time using the provided link.
7. Delivery Issues
If your order is marked as delivered but you haven’t received it, please contact us at durrjewelry@gmail.com within 48 hours. We will work with the carrier to resolve the issue, but Durr is not responsible for packages lost or stolen after delivery confirmation.
8. Packaging
Every Durr order is carefully packaged in our signature box and pouch, designed to protect your jewelry and enhance your unboxing experience.
9. Contact Us
For any shipping-related questions or special delivery requests, please contact us at:
Email: durrjewelry@gmail.com
Phone: +966 599108062
