1. Are your pearls authentic?
Yes. Every piece at DURR is crafted using genuine pearls — never manufactured or synthetic. Our collections feature natural freshwater pearls, and select designs incorporate seawater pearls, each carefully sourced for their unique luster and character.

2. Do you offer international shipping?
Yes, we offer international shipping to selected countries at a flat rate of 70 SAR.

3. How long does delivery take?
Delivery times vary by destination. International orders typically arrive within 7–14 business days after dispatch. You will receive a tracking number once your order has shipped.

4. Do you ship within Saudi Arabia?
Yes, we ship locally across Saudi Arabia. Delivery usually takes 2–5 business days, depending on your location.

5. How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking details and a link to monitor your shipment’s progress.

6. What is your return policy?
Due to the delicate nature of our handcrafted pieces, returns are accepted only for defective or damaged items reported within 3 days of delivery. Please contact our support team for assistance.